Letter from Shenzhen Aglare Lighting

Dear customers,

Since end of 2019, The coronavirus disease 2019 (COVID-19) has speeded in China. 84% of reported infections are in Hubei province. Now situation is getting better and better. Except Hubei, new infections in the other places is less than 15 per day. From 21^st Feb 2020 till now, there is no new infections in Shenzhen.

1.    To make sure safe production in our company, below measures has been taken.

All staff need to report their activity track of past 14 days. No trip to Hubei Province. No touch with infection person.

Before come back to work, all staff has isolated themselves at home in Shenzhen for 7 days.

Every day we take all staff’s temperature. only lower than 37℃, can enter company.

In Aglare, all staff must wear mask. Washing hands is required before work. In fact, now in China all people wear mask in public area.

Every day, we clean and disinfect office, production line and other public area in company two times.

Shenzhen is >1000km far from Hubei. Our raw material suppliers are from nearby cities in Guangdong province. With the above controls, we keep staff safe, and cargo safe. So please don’t worry about COVID-19 when you receive our cargo.

2.    Delivery time

Because of COVID-19, all company open late, and production capacity is less. Raw materials is short and price increases. Delivery time delay and price rise happens in many companies.

Aglare’s situation is better. We make LED ourselves. In Dec 2019 we made LED stock enough for >3 months’ order requirement. Regarding PCB, plastic, cable and other materials, thanks to our good cooperation with suppliers all the time (continuous orders, no payment delay), they promise that our orders have priority.

This is what we can do. But COVID-19 do affect China a lot. If some abnormal products, delivery will be slow and price may be high. Here is some suggestion from us

Tailor made product is not suggested. Common products are faster delivered

Neutral sticker is better

Making some stock with you is strongly suggested. In case sometimes we cannot supply in time.

Above is the true situation with us, and most sincere suggestion from us. We hope and we believe can help every customer. Because we work concentrated attention to keep staff safe and products safe. We have strong support from suppliers, because of our good reputation. We can defeat the challenge happens now and future. Also, we expect more love and faith in Aglare from all customers. Supplying better products and service is always the meaning of Aglare existing.